Mum's horror as 7-year-old autistic son buys eBay Stikeez - for $10k!

He used her credit card without her knowledge - and she demanded a refund but was refused

Editor / April 03 2019

An Aussie mum begged eBay for a refund after after her 7-year-old autistic son paid $10,000 for a Billy Banana Golden Stikeez and paid for it on her credit card - with just three clicks. 

Donna Jacob says her son saw one of the rare 100 Coles collectables on the buy-and-sell site and then her computer automatically filled in her credit card information.

The 47-year-old mum says she only realised that her little boy, who loves the Coles Stikeez collectables range, had bought the rare toy when she saw a confirmation email from eBay. 

 

 

She immediately asked for a refund from eBay was denied.

'It's certainly nothing we've budgeted for and nothing we can afford,' she told Channel Seven.

PayPal - who arranged the payment - also told her that her chances of getting her getting her money back were slim, describing the purchase as a ‘friendly fraud.’

In a desperate bid to get her $10k back, Donna contacted Adelaide's Today Tonight who spoke to eBay and they agreed to refund there the cash.

In a statement, eBay said: "eBay understands there are unique circumstances in this case. As a result, the buyer will receive a refund for the purchase."

 

But Donna is still questioning how such a huge transaction was approved in the first place.

"Between PayPal and the bank, there should be at least one stopper that says 'hang on, this isn't right'... and no-one did," she said.

 

 

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Frances Sheen has been a magazine and website journalist & editor for the last 20 years - both in Australia and the UK. She's appeared on countless TV and radio shows to discuss parenting and launched her own social media parenting brand. She's the mum of two little girls and juggles that with a busy working life.

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