Breaking: Woolworths policy backflip ‘Our team WILL pack your bags’

The retail giant changes their policy after customer complaints.

Editor / April 10 2020


Since COVID-19 hit our shores, Aussie supermarkets have struggled to meet the demands of consumers.

Perspex screens and social distancing policies have become the norm at both Coles and Woolworths.

Shoppers are advised to wash their hands and use antibacterial gel before entering stores and to use their trolleys as a guide for social distancing.

Both Woolworths and Coles changed their packing policies, requesting that shoppers pack their own bags when going through the checkout.

Due to customer demand, Woolworths has backflipped on its decision not to pack shopping for their customers.

In an email from Woolies CEO Brad Banducci, said: “Thank you for your feedback on packing your own bags in store. As a result, we’ve changed our guidelines so our team can pack your bags for you when you buy new reusable bags with your shop.”

What that means for you is if you purchase Woolworths every time you shop, the team at Woolworths will pack your bag.

In other good news, less contact is needed when shopping if you are an Amex or MasterCard shopper. Both have lifted their transition that requires a PIN to $200. Woolworths goes on to say that with Visa and their card issuers are working to do likewise.


Woolworths range of reusable bags. Image: Woolworths

Woolworths range of reusable bags. Image: Woolworths


Watch: Influx of shoppers rush for toilet paper right after store opens


Michelle Connolly has worked as a photo director, social media manager and photo editor at some of Australia's biggest media companies, including New Idea. She is now editor of Practical Parenting and loving mum-of-two.