Coles ask shoppers to pack their own bags amid coronavirus pandemic

New safety measures to protect staff

Editor / March 27 2020

Coles supermarket has announced new safety measures to protect staff amid the coronavirus crisis.

Shoppers are asked to pack their own bags to minimise handling and contact.

The retail giant are also requesting that shoppers stop paying for groceries with cash, instead to use tap and go payments.

Shoppers are asked to use their trolleys as a guide for safe social distancing.

“A trolley is a very easy way of looking at a 1.5 metre separation while you’re in the store,” Coles Chief Operating Officer Matt Swindells said on Sunrise.

There are new cleaning and sanitisation practises in place. High contact areas such as trolleys, baskets, checkout areas and self-service screens will be cleaned regularly.

In a statement online they ask: “We ask all customers not to enter a store if they are unwell, to wash or sanitise their hands before entering stores, and to remind everyone to not touch their face unless your hands have been sanitised. The sanitisers we use at Coles have all been confirmed to kill coronavirus.”



"The sanitisers we use at Coles have all been confirmed to kill coronavirus."


Shopping restrictions remain unchanged at this stage.

The current restrictions in place are:


One pack per person:

*Toilet Paper


Two items per person:



*Dry rice

*Paper towels

*Paper tissues 

*Hand sanitisers

*Mince Meat - includes beef, pork, lamb, chicken and turkey


*Chilled pasta

*Frozen vegetables

*Frozen desserts


*UHT long-life milk

*Canned tomatoes

*Liquid soap

*Chilled white milk – includes all sizes of Coles Brand and branded white dairy milk, plant-based non-dairy and goats milk sold chilled in our dairy fridges in supermarkets and at Coles Express


Michelle Connolly has worked as a photo director, social media manager and photo editor at some of Australia's biggest media companies, including New Idea. She is now editor of Practical Parenting and loving mum-of-two.